Being a veterinarian or vet nurse can be pretty challenging at times. With so many different animals to deal with every day

All of which they might never have seen before - can be 'challenging' to say the least.

Bites, scratches and often upset pet owners means a less than perfect 'consult'.

But a new program aimed at improving the animal handling techniques of vets and nurses is underway here in Australia - Veterinary Specialist Behaviourist Dr Kersti Seksel from Sydney Animal Behaviour Services explains.